Refund & Return Policy

Refund & Return Policy – KhumarScentedGems

Effective Date: October 4, 2019

At KhumarScentedGems, customer satisfaction is important to us. To ensure fairness and prevent misuse, we follow a strict complaint-based return policy. Please read this policy carefully before placing an order.

By purchasing from our store, you agree to the terms outlined below.

1. 15-Day Return Policy (Complaint-Based Only)

Products may be returned within 15 days of delivery ONLY in case of a valid complaint, such as:

  • Product received is damaged
  • Wrong product received
  • Manufacturing defect

🚫 Returns are NOT accepted for:

  • Change of mind
  • Not liking the product
  • Size, color, or design preference
  • Ordering the wrong item
  • Normal wear and tear

2. Return Approval Requirement

  • All returns must be approved by KhumarScentedGems
  • Customers must contact us before sending any product back
  • Returns sent without approval will not be accepted

📞 Return Contact Number:
0311-0593617

3. Proof Required for Complaints

To be eligible for a return:

  • Complaint must be reported within 15 days of delivery
  • Customer must provide:
    • Order number
    • Clear photos or video showing the issue

❗ Claims without proper proof may be rejected

4. Product Condition for Return

Returned items must:

  • Be unused and unaltered
  • Be in original packaging
  • Include all accessories (if any)

Products showing signs of use, damage after delivery, or tampering will not qualify

5. Refund or Replacement Process

Once the returned product is received and inspected, KhumarScentedGems will decide whether to:

  • Replace the product, OR
  • Issue a refund

💳 Refunds (if approved) will be processed to the original payment method

⏳ Refund processing time: 7–14 business days

⚠️ Shipping charges are non-refundable

6. Cash on Delivery (COD) Orders

  • COD orders are eligible for replacement only
  • Refunds (if approved) may be issued as store credit or replacement, at KhumarScentedGems’ discretion

7. Sale & Discounted Items

Products purchased during sales, promotions, or discounted offers are non-returnable and non-refundable, unless damaged or incorrect upon delivery

8. Courier & Delivery Issues

KhumarScentedGems is not responsible for delays or damages caused by courier services after dispatch

Any courier-related complaints will be handled on a case-by-case basis

9. Right to Refuse Returns

KhumarScentedGems reserves the right to:

  • Reject any return that does not meet policy conditions
  • Refuse service to customers with repeated false or abusive claims

10. Policy Updates

KhumarScentedGems may update this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website

11. Contact for Returns & Complaints

📞 Phone: 0311-0593617
📧 Email: info@khumarscentedgems.com
🌐 Website: https://khumarscentedgems.com

🔒 Important Notice

By placing an order on KhumarScentedGems, the customer confirms that they have read, understood, and agreed to this Refund & Return Policy. Returns are accepted strictly under the conditions mentioned above.