Shipping Policy

Shipping Policy – KhumarScentedGems

Effective Date: October 4, 2019

At KhumarScentedGems, we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation
  • Orders are not processed on Sundays or public holidays
  • During peak seasons or sales, processing time may be slightly delayed

2. Shipping Time

  • Standard delivery time: 2–5 business days
  • Remote areas may take 5–7 business days

⏳ Delivery time may vary depending on location and courier service

3. Shipping Charges

  • Shipping charges will be calculated at checkout
  • Free shipping may be offered on selected promotions or order values

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan
  • Please ensure you provide a correct phone number for order confirmation

5. Order Confirmation

  • Orders may be confirmed via phone call or SMS
  • If confirmation is not completed, the order may be canceled

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number
  • You can track your shipment through the courier’s website

7. Delivery Issues

  • Please ensure your shipping address is accurate
  • KhumarScentedGems is not responsible for delays caused by courier companies
  • If a delivery fails due to incorrect information, additional charges may apply

8. Damaged or Missing Items

If you receive a damaged or incorrect product:

  • Contact us within 15 days of delivery
  • Provide your order number and proof (photos/video)

We will assist you according to our Refund & Return Policy

9. Failed Delivery Attempts

  • If delivery is attempted and failed multiple times, the order may be canceled
  • Re-shipping may require additional charges

10. Policy Updates

KhumarScentedGems reserves the right to update this Shipping Policy at any time.
Changes will take effect immediately upon posting on the website

11. Contact Information

📞 Phone: 0311-0593617
📧 Email: info@khumarscentedgems.com
🌐 Website: https://khumarscentedgems.com

📦 Important Notice

By placing an order with KhumarScentedGems, you confirm that you have read, understood, and agreed to this Shipping Policy.